Refund policy
ÉLISE VARENNE
RETURN AND REFUND POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING FEES MAY APPLY.
Can I return my order? Yes, you can.
If you are not satisfied with the items you ordered, you may request a return within 30 days of receiving your order.
In this case, the order must meet the following conditions:
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The order must include all appropriate parts, components, and original packaging, in the condition in which the product was received.
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The product must show only normal handling. Damage caused by careless handling is excluded.
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Products for which hygiene is important must meet applicable hygiene requirements before a return can be processed.
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If the product is defective upon receipt, you must notify us promptly.
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We reserve the right to charge the customer for return shipping costs where applicable and permitted by law.
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Returns will be reviewed within 7 business days of receipt. If the conditions are met, the return will be approved within this period.
We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own, subject to applicable consumer protection laws.
How Can I Return My Order?
If your order meets the conditions above, please follow these steps to initiate the return process.
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Send an email to: elisevarenne38@gmail.com
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Make sure your email includes the following information:
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Order number.
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Reason for the return request.
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A photo of the product if it is damaged or broken.
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Customer's first and last name.
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Customer's address.
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We will then contact you and provide the return address. Never send a return to the sender's address without receiving our instructions. We will provide the correct return address after you contact us.
You, the customer, are responsible for the return shipping costs where applicable and permitted by law.
Consumers may have a statutory right of withdrawal under applicable law when entering into a transaction as an individual for purposes that are not primarily related to their commercial or professional activity.
A. CANCELLATION CONDITIONS
Right of Cancellation
Where applicable law provides a 14-day withdrawal period, that period generally begins on the day you, or a third party designated by you other than the carrier, receive the goods. For orders containing multiple goods delivered separately, the applicable period will be determined in accordance with the relevant law.
Because we work with an automated order-processing system, orders may begin processing shortly after they are placed. Therefore, we may not be able to stop the shipping process before delivery. However, this does not affect any statutory cancellation, withdrawal, return, or refund rights you may have.
To exercise your right of withdrawal, you must inform ÉLISE VARENNE of your decision to withdraw from the contract through a clear statement, such as an email sent to:
The return must be handled in accordance with the applicable legal requirements. Return shipping costs will be the responsibility of the buyer where permitted by law.
Orders Already in Transit
Since our products may be shipped from Asia, delivery times may be longer than expected and are outside our direct control.
If your products are already in transit, we may be unable to stop the shipment. Please wait until you receive the goods and then follow our return instructions if you wish to return them.
You may also notify us of your intention to cancel or withdraw from the purchase in advance by emailing elisevarenne38@gmail.com.
To help us process your return as quickly as possible, we may ask you to provide proof of shipment when applicable.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse payments received from you as required by applicable law, including applicable delivery costs where legally required.
Unless a different arrangement is expressly agreed with you, refunds will be made using the same payment method you used for the original transaction. You will not be charged additional fees for the refund itself.
Refunds will be processed within the time limits required by applicable law. Where the law permits reimbursement to be withheld until the goods have been returned or proof of return shipment has been provided, we may exercise that right.
ALL RETURNS MUST BE SENT TO THE RETURN ADDRESS PROVIDED BY OUR CUSTOMER SERVICE TEAM. IF YOUR RETURN IS TO BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA, THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS WHERE APPLICABLE AND PERMITTED BY LAW.
Contact: elisevarenne38@gmail.com
